Delivery & returns
Orders are packed within 1–2 working days after payment is confirmed, and delivered by courier across Malaysia (typically 2–5 working days, East Malaysia may take longer). You receive a tracking number on your order page the moment we ship.
Payment
We accept online bank transfer. Your order reserves the stock immediately; if payment is not received within 48 hours the order may be cancelled and the stock released. Upload your transfer receipt on the order page, or send it to us on WhatsApp — we confirm manually, usually within a few hours.
Returns & refunds
Wrong item or arrived damaged? WhatsApp us a photo within 3 days of delivery and we will replace it or refund in full — return postage on us. For change-of-mind returns, contact us within 7 days; items must be unworn, unwashed and in original packaging; postage is borne by the customer. Refunds go back by bank transfer within 7 working days of us receiving the return.
Contact
The fastest channel is WhatsApp — the button on your order page opens a chat with your order number already filled in.
Privacy notice (PDPA 2010)
What we collect. When you order: your name, phone number, delivery address, and email if you give one — plus your payment receipt if you upload it. If you create an account: the same details and a password (stored only as a secure hash — we cannot read it).
Why. To deliver your order, confirm payment, answer your messages, and keep the business records the law requires. We send you promotions only if you tick the consent box — it is optional, never pre-ticked, and you can withdraw anytime from your account page or by WhatsApp; it takes effect immediately.
Website statistics. Our site counts visits anonymously — approximate location (state/city) and pages viewed only. No cookies are set for this, no IP address is stored, and nothing links a visit to a person; raw counts are deleted after 60 days.
Who sees it. Couriers (to deliver), our payment provider (to process online payment), and the order-management system we use to run the shop. Your data is never sold and never used by anyone else for their own marketing.
Your rights. You may ask to see the personal data we hold about you, correct it, or withdraw marketing consent — WhatsApp us and we will act on it. Order records are kept as long as bookkeeping and tax law require, then no longer.
Notis privasi (APDP 2010)
Apa yang kami kumpul. Semasa anda membuat pesanan: nama, nombor telefon, alamat penghantaran, dan emel jika diberikan — serta resit pembayaran jika anda muat naik. Jika anda membuka akaun: butiran yang sama dan kata laluan (disimpan sebagai cincangan selamat sahaja — kami tidak dapat membacanya).
Tujuan. Untuk menghantar pesanan anda, mengesahkan pembayaran, menjawab mesej anda, dan menyimpan rekod perniagaan yang dikehendaki undang-undang. Promosi dihantar hanya jika anda menanda kotak persetujuan — ia pilihan, tidak pernah ditanda awal, dan boleh ditarik balik bila-bila masa melalui halaman akaun atau WhatsApp; berkuat kuasa serta-merta.
Statistik laman. Laman kami mengira lawatan tanpa nama — lokasi anggaran (negeri/bandar) dan halaman yang dilihat sahaja. Tiada kuki ditetapkan untuk ini, tiada alamat IP disimpan, dan tiada apa-apa yang mengaitkan lawatan dengan seseorang; data mentah dipadam selepas 60 hari.
Siapa yang melihatnya. Kurier (untuk penghantaran), penyedia pembayaran kami (untuk pembayaran dalam talian), dan sistem pengurusan pesanan yang kami gunakan untuk mengendalikan kedai. Data anda tidak pernah dijual dan tidak digunakan oleh pihak lain untuk pemasaran mereka sendiri.
Hak anda. Anda boleh meminta untuk melihat data peribadi anda, membetulkannya, atau menarik balik persetujuan pemasaran — hubungi kami di WhatsApp dan kami akan melaksanakannya. Rekod pesanan disimpan selama tempoh yang dikehendaki oleh undang-undang simpan kira dan cukai sahaja.